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Bear Help Center

Frequently Asked Questions

About Bear Mattress & Performance

What sets Bear Mattress apart from other foam mattresses?

What kind of foam is used in the Bear Mattress?

Does the Bear Mattress “sleep hot”?

Will I feel "stuck" in the Bear Mattress foam?

Does the Bear Mattress smell?

Does the Bear Mattress reduce motion transfer so my partner won’t feel me move?

Does the Bear Mattress have a break-in period?

How would you rate the firmness of Bear Mattress?

Can I customize the dimensions or firmness of Bear Mattress?

Purchasing & Risk-Free Trial

How does the 100 Night Risk-Free Trial work?

Do I pay for shipping the Bear Mattress?

Can I finance the Bear Mattress?

Is there a tax on the Bear Mattress?

Is Bear Mattress in any stores where I can try it?

Does Bear Mattress come with a warranty?

Why am I required to try the bed for at least 30 days?

Set-Up & Care

How do I set up the Bear Mattress?

How do I clean the Bear Mattress?

Do I need to flip the Bear Mattress?

Do I need to let the Bear Mattress settle after opening?

Can I remove the mattress cover?

What should I rest the Bear Mattress on?

Returns

What is Bear Mattress’ return policy?

How do I get it back in the box to return the Bear Mattress?

Does it cost me anything to return the Bear Mattress?

What do you do with the mattress returns?

Safety & Certifications

Completed Safety Tests

What does it mean when it states the Bear Mattress is CertiPUR-US certified?